Jon Catlin photoScottsdale, Arizona based Concord has appointed Jon Catlin as Chief Information Officer, responsible for the technical direction of the company, overseeing architecture and software development as well as managing the SaaS/Cloud based teams.

Originally from the U.K., Catlin’s background includes Agile, Scrum, BDD, CI, change management and more than 20 years of consulting and leadership experience for small to large organizations.  Prior to Concord, he served as Vice President of Software Development at American Traffic Solutions, managing a team of on and off shore delivering solutions for the road safety industry.

Catlin has worked in a variety of industries, building software products for the communications market and designing and delivering highly scalable SaaS style service offerings.  In 2012, he and his teams won the Arizona Governors Award for innovation in the large business category.  Catlin earned his Bachelor of Science in Mathematics and Computer Science from Teesside and his Master of Science in Technology Management from the Open University, along with completing his executive education at Henley Business School.

“It is an honor and a privilege for us at Concord to have Jon Catlin leading the way as our company’s Chief Information Officer,” said Concord President & CEO, Robert “Bob” Bertrand.  “His talent, expertise and leadership will take us far.”

Since 1988, Scottsdale, Arizona based Concord has been a driving force in developing highly flexible receivables servicing solutions for the timeshare industry and also began designing and implementing primary and master servicing solutions in 2010 for the growing energy financing marketplace. The company offers exceptional services, robust technology, an experienced and tenured workforce, and a variable cost model that affords scalability and operational efficiency.

In the timeshare sector, Concord works with developers, vacation clubs, homeowners associations, travel clubs and campground memberships with a specialized house of branded tools including Blackwell Recovery®, a highly refined, default collections service; Qualifly®, a mobile-friendly application that identifies in real time an individual’s FICO® credit score range; C2 – Command and Control®, a workflow solution that empowers users to manage collection strategies; DOCKit®, a tactical task scheduling and tracking tool; and Interlink®, an award-winning software platform which allows the user full control of consumer touch points.  The company’s capabilities in servicing energy efficiency portfolios spans On-Bill Financing (OBF), On-Bill Repayment (OBR) and Residential Direct Bill including Solar, Multifamily, Small Business and Commercial projects. 

Concord presently services over 825,000 unsecured consumer obligations with a portfolio size of approximately $3 billion.  More than 180 dedicated professionals are located between company headquarters and satellite offices in Orlando, Florida, Buffalo, New York and Mexico City, Mexico.  For more information on Concord’s Power, Performance and Personalization key focus areas, sophisticated set of tools and other specialized services, visit