Scottsdale, Arizona based Concord is proud to announce its twelfth consecutive year with an A+ Better Business Bureau rating, since first being accredited in 2003. The Better Business Bureau sets the standard for ethical business behavior and compliance, granting membership and accreditation only to those companies meeting the highest business standards.
“This is a highly esteemed recognition that we value very much,” said Concord President & CEO, Robert “Bob” Bertrand. “It’s a direct result of a commitment across our company to have well-trained employees who identify and resolve issues quickly, professionally and efficiently with the best possible attitude. It’s something we take great pride in and monitor internally every month.”
To be accredited by the Better Business Bureau, a business must: 1) Build trust and maintain a positive track record in the marketplace, 2) Advertise honestly with established standards of advertising and selling, 3) Tell the truth while honestly representing products and services with clear and adequate disclosures of all material terms, 4) Be transparent and openly identify the nature, location and ownership of the business and clearly disclose policies, guarantees and procedures that impact a customer’s decision to buy, 5) Honor promises by abiding by all written agreements and verbal representations, 6) Be responsive, addressing disputes quickly, professionally and in good faith, 7) Safeguard privacy, protect data collected against mishandling and fraud, collect personal information only as needed while respecting preferences of customers regarding use of information, and 8) Embody integrity by approaching all business dealings, marketplace transactions and commitments with integrity.
Since 1988, Concord has been a driving force in developing highly flexible receivables and maintenance fee servicing solutions for the timeshare industry and also began designing and implementing primary and master servicing solutions in 2010 for the growing energy financing marketplace. The company offers exceptional services, robust technology, an experienced and tenured workforce, and a variable cost model that affords scalability and operational efficiency.
In the timeshare sector, Concord works with developers, vacation clubs, homeowners associations, travel clubs and campground memberships with a specialized house of branded tools including Blackwell Recovery®, a highly refined, default collections service; Qualifly®, a mobile-friendly application that identifies in real time an individual’s FICO® credit score range; C2 – Command and Control®, a workflow solution that empowers users to manage collection strategies; DOCKit®, a tactical task scheduling and tracking tool; and Interlink®, an award-winning software platform which allows the user full control of consumer touch points. The company’s capabilities in servicing energy efficiency portfolios spans On-Bill Financing (OBF), On-Bill Repayment (OBR) and Residential Direct Bill, including solar, multifamily, small business and commercial projects.
Concord presently services over 825,000 unsecured consumer obligations with a portfolio size of approximately $3 billion. More than 180 dedicated professionals are located between company headquarters and satellite offices in Orlando, Florida; Buffalo, New York; and Mexico City, Mexico. For more information on Concord’s Power, Performance, and Personalization key focus areas, sophisticated set of tools and other specialized services, visit www.PowerOfConcord.com.
