The Resort Trades had the opportunity to speak with two of the Riviera Maya resort developers El Cid Resorts (ECVC) and Sunset World Resorts regarding their plans of reopening their resorts and vacation clubs. They expressed their sincere priority of providing safe and healthy vacations for their guests. Also, they expressed their concern for the safety and health of all of their employees who are eager to return to work.
First, we spoke with Curtis Knipe, VP Sales and Marketing, from El Cid Vacation Club “EDVC”. I asked “please describe to me your resort’s new Covid-19 Safety and Health Sanitation Protocols being put in place for re-opening in June 2020.”
Knipe: “El Cid has partnered up with world-renowned companies specialized in quality and hygienic process certification: Preverisk and Cristal, to bring forth ECVC’s extensive Cleanliness & Care Program, ensuring a safe and secure environment for both guests and employees.
I asked, “will the resort still provide ALL of the same services and amenities as pre-Covid-19 pandemic, such as all-inclusive plans, pools, buffets, and restaurants?
Knipe : “Services and amenities will be provided respecting all preventive measures and safety protocols. A limited capacity of guests and limited access in all service areas has been implemented, following safe physical distance policies.”
“What will be the protocols for employee safety and health before entering the resort? What PPE equipment will be provided to the resort employees? How often will the PPE be changed?”
Knipe: “El Cid Resorts’ HR department has enforced and added permanent protocols for employees that include the use of face masks and gloves, temperature check of all collaborators upon arrival, step-in mats installed to disinfect the soles of staff member shoes. Furthermore, a manual was created for employees regarding new protocols at work but also safety procedures to implement at home. There will also be designated lockers areas are available for employees to change into and out of uniforms.”
Mr. Knipe stated, “I’m amazed and proud at the level of commitment and dedication El Cid Resorts has made to get ready for the “new normal” we all face. We are prepared and excited to receive our guests and vacation club members who can be assured they will be secure and well cared for”.
El Cid has also created a promotional video regarding the reopening of its resorts in June 2020. Here is the link to the video: https://vimeo.com/418313530/1c468fafb8
I asked the same questions of Corporate Brand and Communications Director, Sunset world Resorts’ Annie Arroyo, beginning by asking about their plans for safety protocols.
Arroyo: “We have developed and will introduce The Sunset World Safe Stay Program considers instructions, precautionary measures, and methods for the whole hotel to ensure protection, safe-distancing, reduction of physical touchpoints, and proper disinfection.”
I asked, “will there a limit to the number of people in common areas (guest maximums)? If so, how will this be managed? Will there be social distancing measures in place? Please describe. How will check-in be managed to limit close contact between guests and employees? How will your transfer vehicles be outfitted to maintain safety and health? What digital/technology will be utilized to maintain safety and health during guest visits?”
Arroyo: “All resort areas will comply with the authorities’ mandated occupancy limits. Common areas will have limits and will be managed by reducing furniture layouts and clear signage through the hotel will give a visual cue. The check-In process has gone digital with a new, self-service Check-in App which allows the guest to check-in up to 48 hours before arrival. All printed materials are being transferred to digital media, relying heavily on our current Sunset World App which features in-depth, personalized hotel information and allows guests to order room service and pool service from the safety of their device. Restaurant menus will be replaced by sanitized, digital tablets. Transfer vehicles will have less occupancy and be deep cleaned between trips.”
Trades: What will be the protocols for employee safety and health before entering the resort? What PPE equipment will be provided to the resort employees? How often will the PPE be changed?
Arroyo: “All employees will enter the hotels through a disinfection tunnel and will be provided with two masks and two latex gloves, for them to change it every 4 hours during their shift. Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Prevention. Handwashing and sanitation stations for employees are placed in strategic areas.”
Ms. Arroyo continued by stating, “while challenging, adapting to our new reality is not impossible. The creativity and emotion sparked by this challenge have been amazing to witness. It has been an honor to witness how the Sunset Family has rallied to the challenge with intense creativity and overwhelming positivity”.
Sunset World Safe stay promotional video: https://youtu.be/wWHFwDDQDVU
Mexico and the rest of the world’s countries and tourist destinations will recreate themselves and come back stronger than ever before. Mexico and all of your other favorite travel destinations around the world are reopening and awaiting your arrival to provide you a world-class vacation and memories that will last a lifetime.
This article has been reproduced by permission from https://resorttrades.com/mexicos-new-normal.