TaraNova Vacation Club was recently honored with the Best Customer Service Award for the second consecutive year at the 2020 Perspective Magazine Awards Ceremony which was held 21st February 2020, during the GNEX 2020 at the Bellagio, Las Vegas.
Known as one of the highest honors in the vacation ownership industry, the Perspective Magazine Awards recognizes companies and individuals for their achievements over the past year. More than 30 categories are judged independently by four industry experts, plus votes from conference attendees to determine the winners.
TaraNova Vacation Club has operated and managed its Canadian-based travel club for nearly thirty years, offering vacation experiences at its properties in Costa Rica, New Hampshire, Myrtle Beach, and Lake Tahoe as well as thousands of other vacation options worldwide through exchange and added value programs.
A large part of the success of the club is the long-term staff that have embedded a service culture and use their wealth of experience to continually improve processes and benefits. Teresa Knapp has remained as Executive Director since the Club began in 1991 and Rosanne Guanabara has held her role as Club Supervisor for 26 years, amongst others who have also worked for the company for several years.
“It is a great honor to receive the 2020 Best Customer Service Award for a second year. The GNEX convention allows TaraNova Vacation Club to ensure it is on top of all the new and inventive strategies taking place within the industry. Thank you to Perspective Magazine, GNEX and our industry peers for this esteemed recognition.”
Teresa Knapp, Executive Director
& Rosanne Guanabara, Club Supervisor,
TaraNova Vacation Club.
Teresa and Rosanne were presented with the award in front of an audience of vacation industry executives during the 10th Annual GNEX Conference at an exclusive ceremony in The CLUB @ The Bellagio Las Vegas.
The company has received this award for the second year in a row due to its outstanding commitment to customer service levels that exceed expectations. From one-on-one assistance with travel plans, to the forward-thinking strategies that benefit their members and keep them engaged.
TaraNova is all about customer satisfaction, reaching out to guests before their vacation to find out as many details as possible about their expectations and requirements. They then assign units according to their party size (adults/children infant requirements) and any physical restrictions, arrange late check-ins if needed and recommend and pre-book tours and activities. A post vacation survey provides crucial feedback to ensure satisfaction and to address infrequent concerns before new guests arrive.
The club has also recently introduced options for long-term and aging members, from a maintenance fee cash back program to amendments to shorter term programs – all to ensure customer satisfaction throughout the lifecycle of membership.
For more information about TaraNova Vacation Club please visit: https://www.taranova.com
About TaraNova Vacation Club
Mission Statement: To provide our members with outstanding vacation experiences throughout the world.
We are a Club made up of families who want a vacation resort that is a home away from home. Our cornerstone principle is to provide quality locations and secure property at a reasonable cost to our members. Our approach is unique: We understand that each individual’s vacation dates and destination preferences may change every year. Thus, we created a Club in which our members have total flexibility and control of their Club. Our first priority has always been to provide excellent Customer Service for our members.
About Perspective Magazine Awards
Operated by Perspective Magazine, the leading independent trade publication globally for the vacation ownership industry, the global recognition program highlights excellence throughout many sectors of the vacation ownership and hospitality industry. From resort specific awards, through legal, finance, technology, media, design, philanthropy, entrepreneurialism, innovation and more, there is an award to recognize every company that operates within the vacation ownership industry. For more details visit http://perspectiveawards.com
About GNEX Conference
With a new destination every year, a heavy focus on networking, high-quality events, and innovative format, GNEX Conferences attract senior-level executives from more than 100+ companies across the globe. The conference brings together a unique mix of attendees from traditionally separated segments of the hospitality industry, enabling you to network with companies that specialize in Hotels, Vacation Ownership, Resort Real Estate, Vacation Rentals, OTAs, Travel Agencies & Travel Clubs, plus all the vendors that supply them, including Resort Management, Sales & Marketing, Legal & Financial, Construction & Renovation, Technology, HR & Training and more… For more details on our next event, visit http://gnexconference.com