Scottsdale, Arizona based Concord has reported that its Blackwell Recovery® third party collections agency has finished the month of September 2015 with its highest ever revenue numbers and performance goals in timeshare default collections.  The company’s career collectors, contacting U.S. and Mexican consumers for timeshare default collections,  use the right technology and the right touch for focused conversation and successful results.

According to Concord President & CEO, Robert “Bob” Bertrand, the Blackwell Recovery® team distinguishes themselves as expert negotiators who are timeshare savvy and keen on compliance.

“We want that owner or member to come back into the fold and enjoy their vacations again.  That’s our approach, and that’s what makes us a true extension of our clients,” said Bertrand.  “We contribute to a healthy HOA.”

Since 1988, Concord has been a driving force in developing highly flexible receivables and maintenance fee servicing solutions for the timeshare industry and also began designing and implementing primary and master servicing solutions in 2010 for the growing energy financing marketplace.  The company offers exceptional services, robust technology, an experienced and tenured workforce, and a variable cost model that affords scalability and operational efficiency.

In the timeshare sector, Concord works with developers, vacation clubs, homeowners associations, travel clubs and campground memberships with a specialized house of branded tools including Blackwell Recovery®, a highly refined, default collections service; Qualifly®, a mobile-friendly application that identifies in real time an individual’s FICO® credit score range; C2 – Command and Control®, a workflow solution that empowers users to manage collection strategies; DOCKit®, a tactical task scheduling and tracking tool; and Interlink®, an award-winning software platform which allows the user full control of consumer touch points.  The company’s capabilities in servicing energy efficiency portfolios spans On-Bill Financing (OBF), On-Bill Repayment (OBR) and Residential Direct Bill, including solar, multifamily, small business and commercial projects. 

Concord presently services over 825,000 unsecured consumer obligations with a portfolio size of approximately $3 billion.  More than 180 dedicated professionals are located between company headquarters and satellite offices in Orlando, Florida; Buffalo, New York; and Mexico City, Mexico.  For more information on Concord’s Power, Performance, and Personalization key focus areas, sophisticated set of tools and other specialized services, visit