SHAUN_44_Sept2009 (2)Scottsdale, Arizona based Concord has promoted Shaun O’Neill to Executive Vice President, responsible for directing business development, growing the entire organization and overseeing the operations team key functions, including billing, payment processing, portfolio analysis, management, reporting, customer service and collections on behalf of Concord’s corporate clients.

O’Neill began his career with Concord in 1997 as Director of Operations, and most recently served as the company’s Senior Vice President. Prior to joining Concord, he was controller for the Loan Servicing Department of a major lending institution for nine years, with securities-backed investment vehicles being one of his many areas of high level expertise.

O’Neill is a Trustee Member of the American Resort Development Association (ARDA) and an active participant of ARDA’s Finance Committee.  Originally from Syracuse, New York, he graduated magna cum laude from LeMoyne College with a degree in business administration.

“We are extremely fortunate to have Shaun O’Neill play such a key role in the success and future of our company,” said Concord President & CEO, Robert “Bob” Bertrand.  “Many industries, associations and clients benefit from his expertise and vision.”

Since 1988, Scottsdale, Arizona based Concord has been a driving force in developing highly flexible receivables servicing solutions for the timeshare industry and also began designing and implementing primary and master servicing solutions in 2010 for the growing energy financing marketplace. The company offers exceptional services, robust technology, an experienced and tenured workforce, and a variable cost model that affords scalability and operational efficiency.

In the timeshare sector, Concord works with developers, vacation clubs, homeowners associations, travel clubs and campground memberships with a specialized house of branded tools including Blackwell Recovery®, a highly refined, default collections service; Qualifly®, a mobile-friendly application that identifies in real time an individual’s FICO® credit score range; C2 – Command and Control®, a workflow solution that empowers users to manage collection strategies; DOCKit®, a tactical task scheduling and tracking tool; and Interlink®, an award-winning software platform which allows the user full control of consumer touch points.  The company’s capabilities in servicing energy efficiency portfolios spans On-Bill Financing (OBF), On-Bill Repayment (OBR) and Residential Direct Bill including Solar, Multifamily, Small Business and Commercial projects. 

Concord presently services over 825,000 unsecured consumer obligations with a portfolio size of approximately $3 billion.  More than 180 dedicated professionals are located between company headquarters and satellite offices in Orlando, Florida, Buffalo, New York and Mexico City, Mexico.  For more information on Concord’s Power, Performance and Personalization key focus areas, sophisticated set of tools and other specialized services, visit