Scottsdale, Arizona based Concord has appointed Charles Friedman as Corporate Counsel, responsible for key legal activities in the areas of compliance, negotiations, regulatory guidance, and litigation.

Friedman previously worked as a lead contract negotiator in the Aerospace Division of Honeywell International Inc., and also has experience in the areas of commercial law, anti-trust and intellectual property.  He is a graduate of the University of Maryland School of Law and is Six Sigma certified.

“We are excited to have Charlie onboard with us at Concord.  With his outstanding background and experience, he adds a terrific element to our team dynamics,” said Concord President & CEO, Robert “Bob” Bertrand.

Since 1988, Scottsdale, Arizona based Concord has been a driving force in developing highly flexible receivables servicing solutions for the timeshare industry and also began designing and implementing primary and master servicing solutions in 2010 for the growing energy financing marketplace. The company offers exceptional services, robust technology, an experienced and tenured workforce, and a variable cost model that affords scalability and operational efficiency.

In the timeshare sector, Concord works with developers, vacation clubs, homeowners associations, travel clubs and campground memberships with a specialized house of branded tools including Blackwell Recovery®, a highly refined, default collections service; Qualifly®, a mobile-friendly application that identifies in real time an individual’s FICO® credit score range; C2 – Command and Control®, a workflow solution that empowers users to manage collection strategies; DOCKit®, a tactical task scheduling and tracking tool; and Interlink®, an award-winning software platform which allows the user full control of consumer touch points.  The company’s capabilities in servicing energy efficiency portfolios spans On-Bill Financing (OBF), On-Bill Repayment (OBR) and Residential Direct Bill including Solar, Multifamily, Small Business and Commercial projects. 

Concord presently services in excess of 1.7 million loan and maintenance fee obligations with a portfolio value of $4.3 billion, making Concord by far the largest servicing and technology company in the timeshare industry.  More than 180 dedicated professionals are located between company headquarters in Scottsdale, AZ and satellite offices in Buffalo, NY; Orlando, FL and Mexico City, Mexico.

For more information on Concord’s Power, Performance and Personalization key focus areas, sophisticated set of tools and other specialized services, visit or contact Vikki Gorman, Business Development, at or (480) 998-7585.