Concord Servicing Corporation, a leading force in the financial portfolio servicing industry, has announced the appointment of Brittanie Radcliff to the position of Director, Contact Center.
In her new role, Radcliff is responsible for managing the operation of large, client-focused contact center teams at both Concord’s headquarters in Scottsdale, Arizona, as well as in Mexico City.
Radcliff, who brings 15 years of progressive experience in the collections and timeshare industries, most recently served as Manager, Recovery Services for Wyndham Vacation Ownership, Inc., in Las Vegas, Nevada.
Concord President and COO Shaun O’Neill, to whom Radcliff is reporting, says that she is already playing an important role in the company’s strategic direction.
“We’re so happy to have Brittanie join. With her experience and expertise on the compliance side of our business, she is driving Concord’s goal to stay ahead of the curve on increasingly strict compliance-related regulations.” O’Neill continues: “As with all aspects of our business, we strive to be at the cutting edge.”
Radcliff, who is based in Scottsdale, Arizona, says she’s very excited to have joined Concord. “This opportunity allows me to dive into a career with the industry’s third-party servicing leader,” she explains. “And what’s so different about Concord, is the company is committed to bringing an entire platform of servicing and technology-related advantages to our clients, rather than focusing strictly on collections. Along with our energy efficiency component, it’s a unique package Concord offers; we’re no longer defined as merely a vacation-ownership servicer.”
With a portfolio size of approximately $4.8 billion, Concord Servicing Corporation presently services over 1.8 million unsecured consumer obligations. More than 195 dedicated Concord professionals are located between its company headquarters in Scottsdale, Arizona, and Mexico City, Mexico, with satellite offices in Florida and New York. For more information on Concord, contact Allison Friedson at afriedson(at)concordservicing(dot)com