Orlando, Florida, April 19, 2017 (INTUITION) – Resort Travel & Xchange (RTX), a leading vacation exchange provider offering customer-centric solutions for its partner resorts and management companies, awarded Hayley Duncan with the 2016 Employee of the Year, along with Edward Robertson and Zachary Winecoff named as Employees of the 2016 Fourth Quarter.

In 2016 RTX launched the Employee of the Quarter program, designed to recognize employees whose dedication and actions go above and beyond their normal duties each quarter. The 2016 Employee of the Fourth Quarter recognized two Asheville call center representatives Edward Robertson and Zachary Winecoff. This is the first time the quarterly award ended in a tie. Robertson and Winecoff shared the quarterly award for their dedicated customer service and skillful navigation of the extensive RTX destination catalog

Both Robertson and Winecoff moved into new roles with RTX at the beginning of the quarter.  RTX asks customers to leave positive reviews about their interactions with representatives on a customer service recognition contest on Facebook. Both Ed and Zac consistently receive glowing comments from satisfied customers.

“I had the pleasure of speaking with a wonderful representative this morning by the name of Ed. He was professional, informative, prompt, and an absolute jewel. I appreciate his dedication to his career and hope that he is given the opportunity to continue to grow in the company. Thanks for taking my call this morning Ed!”

“Zac was a tremendous help to me today. He did not give up until he had solved my problem. I am most appreciative. RTX is fortunate to have this young man on staff. “

At the end of 2016, RTX’s Employee Recognition program recognized Hayley Duncan with the Employee of the Year Award. Hayley is the Asheville call center manager and has worked with RTX for three years overseeing two supervisors and 21 customer service representatives. Her expert direction and abundant customer satisfaction made her the clear choice for the top honor.

When Duncan was asked if there were any challenges she faces in her position, she responded that a common challenge is making sure customers understand every facet of their membership. Duncan explained that overcoming that obstacle requires knowledgeable phone representatives who will take the time to educate customers and fully explain the membership and benefits.

“One of my priorities right now is making sure we’re all working as a team to have better customer service skills. I’d love for us to be the kind of a company that stands out for our customer service,” Duncan says, adding that there’s always room for improvement. “Our main goal here is to help people make memories. When people look back on their vacations, we want them to be able to look back and smile.”

RTX is a rapidly growing timeshare and vacation ownership exchange company that offers its members three levels of membership to choose from and also provides customized customer focused solutions to its partner resorts and management companies based on their current needs. The company’s popular vacation exchange platform offers up to a four-year deposit window, low exchange fees, and additional travel perks such as discounts on hotels, airfare, car rental, restaurants and airport lounge memberships.


About RTX

Resort Travel & Xchange (RTX) is a timeshare and vacation ownership exchange company based in Asheville, N.C. RTX works with a number of resorts and developers throughout the world to provide the best exchange options possible to its members. In addition to exchange services, RTX offers numerous travel benefits to members, such as reservation protection, rebates, travel discounts and more. RTX also has a robust selection of partner solutions for resorts, management companies and HOAs, including member servicing, marketing, communications and more. RTX has approximately 80,000 members. For more information visit www.rtx.travel.