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Robert Kobek, President of CustomerCount® which measures and reports customer feedback through branded, customized online surveys, has been selected to Emcee at the PACE TCPA Washington Summit, September 27-29 in Washington, DC.
PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.
Each Fall PACE holds the Washington Summit where regulators speak directly to attendees about the latest changes in consumer protection and risk management. Members have the opportunity to hear from representatives of agencies such as the FTC, FCC, CFPB and State Attorneys General.
“We are proud to have a strong presence at this important event,” said Kobek. “If you engage with customers, this conference is for you. It is the only conference that gives you the insight to make the changes necessary in your business to stay compliant and decrease risk.
“We are looking forward to moderating the Summit and meeting with our colleagues at PACE to show them our continually updated survey technology which now is mobile friendly with the latest in text search technology, ” continued Kobek. “At CustomerCount we know that measurement is the key to managing call center performance, decreasing risk and enhancing customer loyalty. Our innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features which are key to risk management.”
About Robert Kobek and CustomerCount
Robert Kobek RRP, President of Mobius VP, LLC, who developed CustomerCount®, is a former president and long term member of PACE. He is a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. In addition to PACE, he is a regular presenter at ARDA conventions and events. CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was created and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research.
For more information on CustomerCount, visit www.customercount.com
For more information on the PACE Summit visit http://www.paceassociation.com/p/cm/ld/fid=598