Diamond Resorts, a leading vacation ownership company has been announced as the winner of the INTUITION Customer Satisfaction Award at Vo-Con 18 Conference in Blue Mountain, Ontario, Canada.

The Vo-Con Conference is the annual event of the Canadian Vacation Ownership Association (CVOA). Formerly the CRDA, the CVOA is Canada’s only association devoted to representing the needs of the vacation ownership and resort development industries. Since 1980, the CVOA has brought together timeshare and resort development leaders to continue to maintain the highest ethical standards possible within the industry. The CVOA provides B2B networking opportunities for members and educates consumers about the vacation ownership industry. It is closely aligned with other industry organizations including ARDA, CARE, and AMDETUR.

Robert Reyes, VP, Resort Operations, Diamond Resorts accepted the award, presented by Paul Mattimoe, President & CEO, INTUITION Brand Marketing, during the Vo-Con 18 event.

“We are honored to be the recipient of the INTUITION Customer Satisfaction Award. This award is a reflection of the hard work and dedication that our teams commit to every day to ensure that our members and guests have a memorable vacation experience when they are at the resorts. I am very proud of our team and I am extremely happy that they have been recognized for this prestigious award. I would like to thank the CVOA and INTUITION for bestowing us with this honor. Receiving the award was the perfect end to a great CVOA conference.” Said Reyes.

Diamond Resorts offers destinations, events and experiences to help members make a habit of breaking from the routine. From unforgettable getaways to exclusive concert series to VIP receptions and dinners, members turn to Diamond to recharge, reconnect and remind each other what matters most. The focus on quality resorts, customer service and flexibility means members can return to a favorite resort, book a cruise to explore new countries or attend a once-in-a-lifetime event with the same level of confidence and anticipation. With access to a world of entertainment and activities, a Diamond membership ensures that people are always looking forward to vacation.

CVOA partnered with INTUITION, the vacation club industry leader in customer engagement strategies to facilitate and present the first annual CVOA Customer Satisfaction Award.

The award is uniquely determined by real-world online review results, collated from dozens of review sources by INTUITION’s Review Monitoring Software, including but not limited to TripAdvisor, Travelocity, Orbitz, Hotels.com, Booking.com, Expedia, Facebook Reviews, Google Reviews and many more.

The award is then given to the company that receives a consistently high satisfaction rating across all platforms according to INTUITION’s proprietary algorithm that focuses on satisfaction and service.

Originally produced for the Perspective Magazine Awards program that are presented at the annual GNEX Conference, this unique Customer Satisfaction Award has now also been adopted by a number of trade associations to recognize their best performing members.


Trusted by companies around the globe, INTUITION is changing the way hotels and resorts communicate with their guests through custom-built customer engagement strategies. Offering unrivaled insights, analytics and automated reporting, INTUITION provides clearly defined areas for improvement across all aspects of sales, marketing and resort operations in order to increase revenue and improve customer satisfaction. For more information visit http://intuitionbrandmarketing.com