Leading Australasian hospitality management group, Beneficium, has announced Gary Fog has taken up the new senior position of Director – Member Services & Marketing effective September 15, 2016.
This significant new role will see Mr Fog responsible for overseeing both member services and marketing efforts across the Beneficium group of companies, which include award-winning management company Classic Holidays, worldwide vacation exchange provider, DAE, and IYC Travel.
“These new responsibilities involve Gary overseeing all aspects of the inbound and outbound call centre and Member Services, as well as continuing his roles in overseeing the group’s marketing direction and as Regional Manager for DAE Australia and New Zealand,” said Beneficium CEO and Chairman, Ramy Filo.
“Close co-ordination of member marketing and call centre delivery will ensure enhanced levels of service for our members. This is particularly important, given the competitive nature of the tourism and travel industry as a whole, and as consumers’ service expectations evolve.
“Our companies pride themselves on outstanding service delivery, and we’re confident with Gary overseeing this important area of the business, we’ll continue to strive for excellence,” he said.
About the Beneficium Group
Beneficium (Int) Pty Ltd is Australasia’s leading service provider in hospitality, leisure and vacation ownership. As a group of complementary businesses they deliver the most advanced, responsive and customer-focused service at the forefront of the evolving timeshare industry. Including multi-award winning companies Classic Holidays and DAE, Beneficium companies operate individually, yet are connected by a philosophy of ‘people first’.
Built on over 35 years of industry experience, the group’s companies are market leaders in their own rights, setting the benchmark for service, growth and productivity in their respective industry sectors.
For more information, visit www.beneficium.com.au