Best Use of Technology and Innovation in Customer Service

Sundance Vacations, a travel company offering quality vacations at a tremendous savings over retail prices, announced that after implementing a new speech recognition/data mining software, they improved their annual customer satisfaction scores by 30% from 2014 to 2015 and were welcomed to the Stevie Awards as finalists in two categories: Best Use of Technology in Customer Service and Innovation in Customer Service.

CallMiner, the automated quality assurance monitoring system recently implemented by Sundance Vacations, has inspired significant updates in the travel company’s processes to improve their travelers’ experiences.

On the constant changing nature of the culture at the company, Sundance Vacations CEO Tina Dowd said, “Our ability to innovate is one of our secrets to success. The Stevie Awards for Innovation and Best Use of Technology in Customer Service provide well deserved recognition for our front-line teams who are very willing to make both small and big changes every day in an effort to move the customer satisfaction needle.”

Sundance Vacations will be attending the awards banquet for the 2016 Sales & Customer Service Stevie Awards for their strides in customer service. The banquet will be held in Las Vegas, Nevada on March 4, 2016 to commemorate finalists and celebrate Sundance Vacations advances in technology and innovation.

About Sundance Vacations
Sundance Vacations is a national travel company that specializes in destination-based vacation accommodations. The company is headquartered in Wilkes-Barre, PA. and maintains offices in New Jersey, Washington DC, and Pennsylvania. Sundance Vacations placed in the Best Places to Work in Pennsylvania by Best Companies Group for four consecutive years, and the company’s CEO, John Dowd, was named as one of the Top 10 Best Small Business CEOs in all of North America by Glassdoor 2015. The company has been honored as one of the Fastest-Growing Travel Companies in Pennsylvania by Inc 500/5000 multiple times and has won numerous awards for its charity and community involvement.

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