Equiant, a Scottsdale, Ariz.-based accounts receivable servicing provider, is now supplying clients with leading-edge technology to effectively and quickly manage contact center volume. With eqConnect, Equiant’s clients can provide exceptional experiences for customers and employees.
“We are thrilled to offer clients this fully integrated contact management system to help their teams elevate every consumer interaction,” says Peter Moody, Equiant’s chief business development officer. “As Equiant’s clients have embraced our Platform as a Service (PaaS) model to service their own receivables in-house, adding contact center technology is a natural complement. This is the same technology we use in our own contact center, and it has allowed us to improve productivity while also improving consumer satisfaction.”
Powered by NICE inContact, the global leader in cloud contact center software, eqConnect features leading-edge cloud functionality that takes customer service to the next level. Fully integrated into the Equiant platform to simplify contact handling, eqConnect features seamless campaign integration, agentless dialing, real time key performance indicators, complete contact recordings, long-term storage, advanced recovery call routing, multi-channel contact handling, full skill-based routing and prioritization, total contact blending, multiple dialer modes and customizable dashboards and reports. The agentless dialing feature has already proven popular with Equiant’s clients as it allows them to distribute prerecorded account notifications, prompt in-bound callers to reach an agent, and allow account holders to manage their payments, update their personal information, and more.
These is just the latest new addition to Equiant’s industry-leading technology, service and security. Equiant’s Platform as a Service (PaaS) model allows clients to service their accounts in-house. Using cloud technology, Equiant’s clients benefit from integrated payments, integrated communications, integrated reporting and now integrated contact center communications for best of breed solutions. At the same time, the tightening labor market in a time of industry growth has led other clients to outsource loan servicing and collections to Equiant’s highly trained and capable staff.
Equiant is one of the United States’ leading structured finance servicers with a portfolio that exceeds $1 billion and includes more than 155,000 individual consumer loans. Its array of financial technology products and services includes loan receivables and maintenance fee servicing on a fully hosted web platform, PaaS receivables technology, point of sale merchant processing with PCI Level I compliance, document custody (including digital), integrated payments, integrated reporting, integrated communications and now integrated contact center tools for early stage recovery and delinquency control. To learn more about Equiant’s industry-leading security and receivables servicing, call Peter Moody at (480) 636-4888 or visit www.equiant.com.