CustomerCount® which produces the timeshare industry’s widely used and most highly regarded online customer feedback system, has been engaged by The Christie Lodge, Avon, Colorado, to produce a Resort Experience Survey. The purpose of the survey is to measure guest and owner experience at the resort.
The combination timeshare/rental resort built in 1980, is a well-respected member of the Avon community of Vail which surrounds the resort. It receives hundreds of visitors throughout the year including Christie Lodge timeshare owners, timeshare exchangers and transient hotel type guests.
CustomerCount’s online, intuitive enterprise feedback system collects, measures and reports customer feedback through branded, customized online surveys that measure the entire customer experience. Its innovative technology provides comprehensive tracking and reporting with primary focus on the reservation experience, the sales experience and the vacation experience. Clients can easily access their data on all devices including mobile providing real time access to important information from anywhere they may be.
Survey content can be adapted to measure any universe such as customers, prospects, clients, owners, members and employee satisfaction. CustomerCount’s Enterprise Feedback Management (EFM) System can be used to measure and segment data for endless possibilities. As Bob Kobek, President of Mobius Vendor Partners which developed CustomerCount says” if you can think it, you should be able to segment it. We are not simply a polling system; our system is capable of reporting dynamically to get issues addressed quickly with accountability.”
For instance, says Kobek “we may discover that room type, location or season may directly affect the experience. Or perhaps renters are more satisfied than exchangers. Until we directly touch the consumer with appropriate questions and data resolution, we are simply guessing. With the proper information clients can zero in on solutions to improve and/or increase customer satisfaction.”
“We are looking forward to improving our post stay response processes using CustomerCount’s robust reporting capabilities. A deeper understanding of our Net Promoter Score responses allows us to adjust operations real time, says John Lee MIM, RRP the Chief financial Officer at the Christie Lodge”.
About Christie Lodge
Christie Lodge is located only minutes from Beaver Creek and Vail mountains. The Lodge is conveniently located near all the area’s year-round activities. Guests of the lodge enjoy world-class skiing, cycling, hiking, fine dining and entertainment. Featured accommodations include spacious one and three bedroom suites with queen beds, kitchenette, living room with wood-burning fireplace and private balcony. Owners buy a “season” or block of time for a week’s stay the lodge. An additional benefit is the option to exchange their week through two major exchange companies, RCI and Interval International, and the flexibility to purchase additional one time week vacations at other times of the year.
Robert Kobek, President of Mobius VP, LLC, developed CustomerCount®, a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was developed and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. The system is the only feedback system designed specifically for the leisure travel industry. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research.
For more information on CustomerCount, visit www.customercount.com
For more information on Christie Lodge, visit www.christielodge.com