Scottsdale, Arizona based Concord has appointed Bobby Coates as Director of Business Development, responsible for strategic planning and continued growth in the shared ownership arena while developing new opportunities in the areas of renewable energy and web-based lending products.

A 20-year timeshare industry veteran, Bobby has held positions in the industry with highly respected companies and timeshare resorts, including RCI, Streamside Resort in Vail, Colorado, Christie Lodge in Avon, Colorado and TLC Resorts Vacation Club in Las Vegas.  He has earned the ARDA designation as a Registered Resort Professional (RRP) and served his country for six years in the U.S. Air Force while based in California and Colorado.

“Bobby’s expansive and well-rounded knowledge of timeshare gives him the ability to evaluate our clients’ sales and operations model and offer the best options from within our extensive portfolio of products and services,” said Concord President and CEO, Robert “Bob” Bertrand.  “We are excited to have him with us as an integral part of meeting our clients’ needs.”

Since 1988, Concord has been a driving force in developing highly flexible receivable servicing solutions for the timeshare industry and also began designing and implementing primary and master servicing solutions in 2010 for the growing energy financing marketplace. The company offers exceptional services, robust technology, an experienced and tenured workforce, and a variable cost model that affords scalability and operational efficiency.

In the timeshare sector, Concord works with developers, vacation clubs, homeowners associations, travel clubs and campground memberships with a specialized house of branded tools including Blackwell Recovery®, a highly refined default collections service; Qualifly®, a mobile-friendly application that identifies in real time an individual’s FICO® credit score range; C2 – Command and Control®, a workflow solution that empowers users to manage collection strategies; DOCKit®, a tactical task scheduling and tracking tool; and Interlink®, an award-winning software platform which allows the user full control of consumer touch points.

Concord works with originators in all 50 States and Mexico for retail installment loans in a multitude of asset classes, including energy efficiency, hospitality, home improvement and land holdings.

The company presently services in excess of 1.7 million loan and maintenance fee obligations with a portfolio value of $4.5 billion, making Concord by far the largest servicing and financial technology company (FinTech) in the timeshare industry.  More than 180 dedicated professionals are located between company headquarters in Scottsdale, AZ and satellite offices in Buffalo, NY, Orlando, FL and Mexico City, Mexico.

For more information on Concord’s Power, Performance and Personalization key focus areas, sophisticated set of tools and other specialized services, be sure to visit or contact Vikki Gorman, Business Development, at and (480) 214-6116.  Press contact is Kathy Hernandez at or (407) 381-0428.