Odilia Guiant, ResortComIn Running for ARDA Best Call Center Award

ResortCom International, the pioneer in providing servicing solutions for the Shared Ownership Industry was named to the short list for the American Resort Development Association (ARDA) Awards Program.

Each year, ARDA, the trade association which represents the timeshare vacation ownership and resort development industry, plays host to ARDA World, the annual gathering of timeshare professionals. Along with the annual conference, ARDA hosts an Annual Awards Gala to recognize the best people, resorts and products in the timeshare industry.

As a finalist, ResortCom is being recognized for its exceptional performance statistics.  Acknowledged as having the most consistent top results in the industry with the healthiest portfolios, lowest delinquencies, lowest accounts lost in back end and lowest foreclosures, ResortCom’s averages are dependably stronger than their competitors.

The winning “ARDYs” will be revealed at the Awards Gala, April 15, 2015 at the Marriott World Center Resort in Orlando.  All finalists in the competition are selected from hundreds of entries submitted by ARDA members and judged independently in a confidential/blind judging process.

As the leader in portfolio management and collections in the industry with the best performing portfolios and the lowest cancellation rates, ResortCom manages over 250,000 members/owners and processes over $500 million in credit card transactions every year.

[dt_quote type=”pullquote” layout=”left” font_size=”big” animation=”none” size=”3″]According to Odilia Guiant, vice president/client services of the award-winning company “Our philosophy combines the spirit of innovation and partnership. We keep portfolios healthy and cash flow strong while ensuring a positive experience for owners and members through online self-service and a customer service staff with a concierge-like attitude.”[/dt_quote]

“We are highly regarded for the hospitality and resort management arm of our business.  Yet, we are also well known for our Call Center and Financial Services, having been a leader and innovator in the field for many years,” said outgoing Chairman John Small.  “From our very beginning, ResortCom has specialized in financial services in an international context.”

ResortCom also provides HOA and property management along with sales and marketing services. ResortCom Financial Services provided include • Loan Collections & Portfolio Management • Welcome Calls/Member Services • Statement Management/Fulfillment • Maintenance Fee Billing and Collections • Tax Withholding Trusts, Custodial Services and Lender Support • International Banking Solutions and Multi-Currency Credit Card Payment Solutions.

.For more information about ResortCom International, visit www.resortcom.com or call Odilia Guiant at 619-683-2470.