Wyndham Vacation Resorts Asia Pacific’s Customer Experience team has taken top honors at the prestigious Australian Service Excellence Awards (ASEAs), which were held at the Westin Hotel in Sydney on October 25. The Customer Experience team won the Customer Service Team of the Year – Large Business award, while Vice President of Customer Experience, Adam Geneave, was honored with a Service Hero award in the Customer Service Executive of the Year category.
Hosted annually by the Customer Service Institute of Australia, the ASEAs attract more than 650 attendees each year to recognize best practice and innovation in customer service from major companies including Australia Post, Telstra, Australia’s big four banks and leading airlines.
“I am so proud of Adam and his team, who have worked tirelessly to advocate for our customers, while fostering a culture dedicated to creating personalized and memorable experiences for all of our staff, suppliers, timeshare owners and hotel guests,” said Barry Robinson, President and Managing Director of Wyndham Vacation Resorts Asia Pacific.
“This award is excellent recognition and a testament to the team’s passion and commitment to customer advocacy.” Mr Geneave joined Wyndham in 2015 to lead the then newly created Customer Experience team, which today includes 27 staff members covering customer design and delivery, customer insights, customer care, VIP handling and quality assurance.
Wyndham Vacation Resorts Asia Pacific develops markets and sells Vacation Ownership interests in a network of 28 vacation ownership resorts in the Asia Pacific region and serves more than 55,000 vacation owners throughout Australia, New Zealand, Fiji and Thailand in its WorldMark South Pacific Club by Wyndham.
Wyndham Vacation Resorts Asia Pacific is a division of Wyndham Vacation Ownership, part of Wyndham Worldwide, (NYSE: WYN) one of the world’s largest hospitality companies. The Asia Pacific corporate office is located on the Gold Coast, Queensland, Australia and employs more than 2,000 staff throughout the South Pacific. For more information about Wyndham Vacation Resorts Asia Pacific, please visit www.wyndhamAP.com
Wyndham Hotel Group, hotel giant with an unmatched global presence, is one of three hospitality business units of Wyndham Worldwide (NYSE: WYN). Driving the democratization of travel, Wyndham Hotel Group is elevating the experience of the everyday traveler, changing the game so every traveler – no matter how much they spend or how they like to travel – has an extraordinary experience. As both a leading hotel brand franchisor and hotel management services provider, the company’s global portfolio consists of more than 8,100 hotels and over 708,500 rooms in 78 countries under the following brands: The Trademark Hotel Collection®, Dolce Hotels and Resorts®, Wyndham Grand®, Dazzler® Hotels, Esplendor® Boutique Hotels, Wyndham Hotels and Resorts®, Wyndham Garden® Hotels, TRYP by Wyndham®, Wingate by Wyndham®, Hawthorn Suites by Wyndham®, Microtel Inn & Suites by Wyndham®, Ramada®, Baymont Inn & Suites®, Days Inn®, Super 8®, Howard Johnson®, Travelodge®, Knights Inn® and the recently acquired AmericInn®. Wyndham Rewards®, named a best hotel rewards program for the past three consecutive years by U.S. News and World Report, offers more than 53 million members the opportunity to earn and redeem points at more than 30,000 hotels, condos and homes globally. For more information, visit www.wyndhamworldwide.com