Supporter of GNEX 2012
Company Overview
TATOC is run “by timeshare owners for timeshare owners”, and has grown and evolved tremendously since it was formed in 1989. At the heart of this evolution has been our members and our mission “to safeguard and enhance the timeshare holiday experience for existing and prospective users and to be the voice of owners.”
Today, TATOC is the largest consumer association for timeshare owners in Europe with 92 resort members throughout Europe representing 350,000 timeshare families. In addition to resort membership, there is an individual membership scheme for timeshare owners or other interested individuals who wish to become a personal member.
Central to its services has been the establishment of a consumer helpline at TATOC’s offices in Manchester. Since it started in 2008 the helpline has received more than 24,000 telephone calls/e-mails and now receives around 1,000 consumer contacts every month. The helpline has assisted consumers to either recover, or better still to avoid losing, more than £3 million. The majority of consumer questions and difficulties are covered by Timeshare Consumer Guides.
Serving individual timeshare owners, owner committees, resorts, and reputable timeshare companies TATOC has developed into a significant force within the European timeshare industry.
TATOC is now recognised as the authoritative voice of timeshare owners by the OFT, BIS, Trading Standards, Citizens Advice Bureaux and many other government departments. TATOC has visited both the European Commission and European Parliament and provided evidence to the House of Lords as representatives of timeshare owners. Our remit extends to working with police forces, solicitors and banks across the country when consumers experience problems.
TATOC also runs a programme of resort accreditation for quality timeshare resorts or clubs who choose to be examined to ensure they meet the stringent consumer-based standards of TATOC’s Code of Conduct and associated Codes of Practice. Accredited resorts have to prove they provide an excellent timeshare holiday experience to their owners and visitors. Quality resorts can proudly fly the flag of accreditation and display a plaque in reception to boast their consumer credentials.
