Levitin Group, the timeshare industry’s premier sales training and consulting company, today, announced Club Intrawest, a North American private vacation club, has selected ePercipio, a division of Levitin Group, and provider of online learning and collaboration software, to develop Club Intrawest University. Club Intrawest University is a customized, comprehensive user website designed to enhance their employee interface and augment their online sales and training curriculum.
“Club Intrawest values a quality customer experience above all else,” explains Vince Scott, Senior Vice President of Sales and Marketing at Club Intrawest. “Our desire to provide the best possible experience for our Members compelled us to work with Levitin Group, the timeshare industry training experts. The Levitin content, coupled with ePercipio technology, provided us the customized technology and training needed to advance toward our goal of helping our Members create the best vacations of their lives.”[member]
While designing Club Intrawest University, Levitin Group examined the many innovative sales and training approaches unique to Club Intrawest. These techniques were seamlessly integrated into the website design and functionality. Such additions included internal company blogs, customized internal training video content, as well as real time daily and scheduling capability. The result of this collaboration was a sales and training community, designed to propel all users to the next level of expertise.
Club Intrawest’s website customization also includes access to online learning components via TimeshareU, the industry’s first and only online university. This provides their salespeople, managers and marketers unlimited online access to educational videos, audio podcasts, webinars and courses from industry experts.
“In this challenging economy, the leaders in the vacation industry are making the smart decision to educate their employees; providing them with the best skillset and tools available to best service the client in a professional and ethical way,” said Shari Levitin, President and Chief Executive Officer, Levitin Group. “We are proud to play a part in helping Club Intrawest reach their goal to achieve unparalleled customer service. Club Intrawest’s vision, combined with Levitin Group’s unmatched industry knowledge, will enhance their employees’ service acumen to the delight of guests worldwide.”[/member]