CustomerCount® which produces a widely used and highly regarded online customer feedback system, has named Tom Chandler as Partner and Executive Vice President of Business Development. Previously EVP of PACE and prior to that Bluegreen Vacation’s National Director of Marketing, Chandler’s role at CustomerCount will be to focus on developing the same kind of customer rapport and follow up that has been critical to his ongoing professional success.
“I have known Tom for many years,” said CustomerCount President Bob Kobek. “As I have been a 27-year member of PACE (Professional Association for Customer Engagement—formally ATA) and Tom served its members for six years, we have had an opportunity to interact and grow in our professional respect for each other. Tom understands the importance of measurement in improving customer engagement. He is service oriented and dedicated to furthering the customer experience. He’s a terrific fit for our organization, clients and partners.”
“I enjoy connecting the dots and finding next steps to attaining mutual business objectives,” says Chandler. “I intend to continue to concentrate and build on the strength of my existing long term relationships in the customer engagement sector of multiple industries such as banking, finance, hospitality, residential services, insurance, healthcare and numerous telecom and service provider companies.”
Originally created for the vacation industry and now expanding into other sectors, CustomerCount’s online, intuitive enterprise feedback system collects, measures and reports customer feedback through branded, customized online surveys that measure the entire customer experience. Its innovative technology provides comprehensive tracking and reporting with primary focus on the initial contact experience, the sales experience and the ongoing customer experience. Clients can easily access their data on all devices including mobile providing real time access to important information from anywhere they may be.
Survey content can be adapted to measure any universe such as customers, prospects, clients, owners, members and employee satisfaction. CustomerCount’s Enterprise Feedback Management (EFM) System can be used to measure and segment data for endless possibilities.
“Tom fully understands that until we directly touch the consumer with appropriate questions and data resolution, we are simply guessing,” said Kobek. “We are very enthusiastic that Tom will be reaching out to new entities to show them that with the proper information clients can zero in on solutions to improve and/or increase customer satisfaction.”
Robert Kobek, President of Mobius VP, LLC, developed CustomerCount®, a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was developed and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. The system is the only feedback system designed specifically for the leisure travel industry. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research.
For more information on CustomerCount, visit www.customercount.com
To contact Tom Chandler: firstname.lastname@example.org or 317-816-6000