CustomerCount℠, a cloud based survey solution providing intuitive real-time reporting has announced the winner of the first Customer Engagement Professional (CEP) award.
This award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association of Customer Engagement (PACE) Member company for the individual’s performance during the 2015 calendar year. Two trophies were recently presented at the Professional Association for Customer Engagement (PACE) annual spring conference in Orlando, FL: One for the company and one for the individual CEP.
The recipient of the award was Kina Patterson, a customer service and sales representative for American Water Resources, a subsidiary of American Water (NYSE: AWK).
The award focused on the performance of team members who have contributed to the success of the company in an outstanding manner. Areas of contribution included any customer contact, including multi-channel including phone, email, and click to chat. Nominees for the new award, conceived and presented by CustomerCount, were comprised of customer engagement professionals such as supervisors, CSRs, TSRs, team leaders or any customer-facing professional.
According to Robert Kobek, President of CustomerCount, the nomination process was simplified by utilizing CustomerCount’s online survey to compile the nominee’s qualifications and qualities. “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for our new CEP award.”
“Kina Patterson, an extraordinary customer service professional, received this honor for her high level of communication skills,” said Kobek. “She was selected from numerous nominee submissions for the CEP award. We know Customer Engagement requires the skill and talent that many strive for, and few master. At CustomerCount we are proud to honor such a deserving candidate.”
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.