The American Resort Collection (ARC) is operated by a team of hotel and vacation ownership industry veterans to provide a broad range of integrated, supportive services to timeshare resorts, associations, and independent developers. The company delivers increased resort profitability by providing expert marketing, sales, and rental programs backed up with proven resort management and development experience.
To enhance their vacation club sales experience, ARC has selected RCI® LivestreamSM, a virtual sales solution that enables the firm’s sales and service representatives to present the benefits of membership to customers online via a live video feed, complete with customized presentation capabilities that can include images, video clips, slide decks and more.
Created by RCI®, the world’s largest timeshare vacation exchange network, RCI® LivestreamSM expands upon the traditional sales presentation at a resort. The platform enables ARC to present information, interactive graphics, and other resources to anyone, anywhere via an internet enabled device. This provides a wealth of opportunities for ARC to reach out to existing members at their leisure and in the comfort of their homes, rather than waiting for them to revisit their home resort.
“Using RCI® LivestreamSM will not only make the sales process more relaxed for existing and prospective members, but will help our customers connect with and start using the right products more quickly and easily while driving additional revenue for our resorts” says R. Scott MacGregor, ARC president.
RCI® LivestreamSM was an obvious choice for ARC, which has already invested heavily in technology, including a proprietary IT platform based on a customized version of TimeshareSoft™, the industry’s only Oracle™-based, fully-hosted resort operating system. The ARC system seamlessly integrates with accounting, merchant and CRM systems, in addition to exchange and rental distribution applications that improve efficiency and positively impact resort revenue.
While the ARC system helps with resort operations, RCI® LivestreamSM will provide sales and customer service agents with the latest tools with which to present ARC’s new, exciting and flexible vacation and travel club products. Also powered by RCI®, the ARC clubs boast all the benefits touted as “cutting edge” by the industry’s leaders, including extensive travel services, deeply discounted hotels, cruises and excursions, short and long term membership options – all delivered through great technology and customer support to fuel the wanderlust of a diverse demographic of vacationers.
RCI® LivestreamSM will be implemented at each of the ARC managed resorts in Florida: The Palm Beach Resort & Beach Club in Palm Beach, The Americano Beach Resort in Daytona Beach, and the Marina Bay Resort in Ft. Walton Beach – where significant investment is underway to revitalize these great family friendly destinations so they can continue to provide exceptional vacations.
For more information, please call Scott MacGregor at (702) 279-1432 or visit www.arcresorts.com
About American Resort Collection
ARC seamlessly provides Management, Sales & Marketing, Development, and Vacation Club expertise. The company’s experience and resources enable resorts to gain access to benefits and efficiencies more commonly associated with larger brands. Their sales and marketing services are delivered by licensed representatives using the latest technologies, and their customizable club programs combine the best elements from the last 35 years of vacation ownership and today’s mainstream travel options, providing the most flexible and exciting vacation products on the market. The American Resort Collection, ARC Resorts, and the ARC Vacation Club are brands of The American Resort Coalition, Inc.