Robert Kobek, President of CustomerCountTM which measures and reports customer feedback through branded, customized online surveys has been selected to Emcee at the PACE National Convention & Expo in Atlanta, GA April 19-22.
PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.
“We are proud to have a strong presence at this important event,” said Kobek. “It is going to be my honor to introduce some of the most dynamic and engaging speakers in the world of customer engagement. With about 500 attendees who all focus on best practices in owner engagement, this should be another terrific conference.”
“At CustomerCount we know that measurement is the key to managing call center performance and enhancing customer loyalty. Our innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features,” continued Kobek. “We are looking forward to meeting with our colleagues at PACE to show them our continually updated technology which now is mobile friendly and also has newly developed text search technology.”
About Robert A. Kobek and CustomerCount
In 2007 Bob and Mobius launched CustomerCount, a feature-rich, cloud based survey solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering for process improvement and customer loyalty to improve the bottom line. The system is the only feedback system designed specifically for the leisure travel industry. Mr. Kobek is a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. He is a regular presenter at the ARDA conventions and events. He earned his RRP designation in 1999.
For more information on CustomerCount, visit www.customercount.com.