Equiant, a Scottsdale, Ariz.-based accounts receivable servicing provider, has promoted Joanne Moskow to the position of senior managing director of development and products. In this new role, Moskow will deliver business-critical products and services to Equiant’s growing client base. “Equiant has several new products in the pipeline for 2019, and Jo’s proven leadership will secure their performance and delivery,” said Frank A. Morrisroe, president. “Her ability to work across departments and directly with clients make her a natural choice for this position.”
Moskow joined Equiant in 2016 after senior management roles at Tivo Inc. and Apple Inc., where her responsibilities included product development and launches. “This promotion is another demonstration of Equiant’s continued commitment to attract the best talent in technology and product development,” said Kim Krieger, chief information officer.
Earlier this month, Equiant began offering its clients the same leading-edge contact center management tools used in its own call center, eqConnect. Powered by NICE inContact, the global leader in cloud contact center software, it features seamless campaign integration, agentless dialing, real time key performance indicators, complete contact recordings, long-term storage, advanced recovery call routing, multi-channel contact handling, full skill-based routing and prioritization, total contact blending, multiple dialer modes and customizable dashboards and reports. The agentless dialing feature has already proven popular with Equiant’s clients as it allows them to distribute recorded account notifications, prompt in-bound callers to reach an agent, and allow account holders to manage their payments, update their personal information, and more.
Equiant is one of the United States’ leading structured finance servicers with a portfolio that exceeds $1.5 billion in managed consumer loans. Its array of financial technology products and services includes loan receivables and maintenance fee servicing on a fully hosted web platform, PaaS receivables technology, point of sale merchant processing with PCI Level I compliance, document custody (including digital), integrated payments, integrated reporting, integrated communications and now integrated contact center tools for early stage recovery and delinquency control. To learn more about Equiant’s industry-leading security and receivables servicing, call Peter Moody at (480) 636-4888 or visit www.equiant.com.