Hotel chain Sunset World Resorts & Vacation Experiences received various Gold Crown 2018 awards from Resorts Condominiums International (RCI), the most important vacation member exchange company in the world, at a ceremony held at Hacienda Tres Ríos, and led by Orlando Arroyo, CEO of Sunset World. Sunset World Resorts & Vacation Experiences maintains its leadership in the vacation club segment in the Mexican Caribbean year after year.
The resorts that received awards include Hacienda Tres Rios Resort, Spa & Nature Park, Sunset Royal Beach Resort, the only resort in Cancun and the Riviera Maya that has received this award for 26 consecutive years, Sunset Marina Resort & Yacht Club and Sunset Fishermen Beach Resort, which this year also received the Excellence in Service and Premier All Inclusive awards.
Gold Crown awards are given by RCI to its affiliate developments based on positive evaluations from its partners and guests. Members who visit the hotels answer a satisfaction survey based on five quality criteria upon returning home. Categories include registration and exit areas and processes, the quality of hospitality and attention, employee service and professionalism, variety and quality of food, maintenance of the facilities and finally, cleanliness of the rooms.
RCI also recognized vacation membership salespeople with Top Seller, Alpha and Diamond awards.