Wyndham Recruits New Vice President Customer Experience

Adam GeneaveWyndham Vacation Resorts Asia Pacific has appointed Adam Geneave to the newly-created position of Vice President Customer Experience as part of its commitment to fostering a culture of service excellence.

Reporting directly to President and Managing Director of Wyndham Vacation Resorts Asia Pacific and Wyndham Hotel Group South East Asia and Pacific Rim, Barry Robinson, Mr Geneave will be responsible for growing customer advocacy by strategically leading each of Wyndham’s Asia Pacific business arms to be thoroughly customer focused.

Wyndham Vacation Resorts Asia Pacific is a division of Wyndham Vacation Ownership, part of Wyndham Worldwide (NYSE: WYN), one of the world’s largest hospitality companies. The Asia Pacific corporate office is located on the Gold Coast, Queensland, Australia and employs more than 4,000 staff throughout South East Asia and the Pacific Rim.

With more than 7,650 hotels and resorts spanning 70 countries, Wyndham Hotel Group is the world’s largest hotel company. As both a leading hotel brand franchisor and hotel management services provider, the company’s global portfolio consists of approximately 661,000 hotel rooms under the following brands: Dolce Hotels and Resorts®, Wyndham Grand® Hotels and Resorts, Wyndham Hotels and Resorts®, Wyndham Garden® Hotels, TRYP by Wyndham®, Wingate by Wyndham®, Hawthorn Suites by Wyndham®, Microtel Inn & Suites by Wyndham®, Ramada Worldwide®, Baymont Inn & Suites®, Days Inn®, Super 8®, Howard Johnson®, Travelodge® and Knights Inn®.

Wyndham Rewards, the company’s guest loyalty program, is also the world’s largest and offers more than 38 million members the opportunity to earn and redeem points at thousands of hotels across the world.

One of Mr Geneave’s key responsibilities will be to design and implement a ‘Voice of the Customer’ program across a portfolio of more than 80 South East Asia and Pacific Rim hotels and resorts to gauge customer sentiment at various touch points throughout the business and provide meaningful reporting and analysis, focusing on strengths and opportunities for Wyndham.

Mr Geneave will also be in charge of enhancing customer experience across Wyndham’s two Asia Pacific vacation clubs, WorldMark South Pacific Club by Wyndham and CLUB WYNDHAM ASIA.

Mr Robinson said the creation of the Vice President Customer Experience position was in line with the company’s aim of making the Wyndham name and all its brands synonymous with exceptional customer service.

“Wyndham prides itself on delivering a memorable customer experience every time and one of the ways we are ensuring we continue to provide this is by developing our Customer Experience team,” he said.

Mr Geneave has more than 12 years’ experience in service-facing and senior operational management roles in the airline industry at leading companies including Jeststar Group, Virgin Australia and Qantas.

His roles have encompassed product design and leadership of large-scale customer-focused change initiatives and he was instrumental in transforming the customer experience and product of both Jetstar Group and Virgin Australia in the highly regulated and safety-sensitive airline industry.

Mr Geneave said he was looking forward to his new role at Wyndham.

 

ABOUT US

Wyndham Vacation Resorts Asia Pacific develops, markets and sells Vacation Ownership interests in a network of 26 vacation ownership resorts in the Asia Pacific region and serves more than 50,000 vacation owners throughout Australia, New Zealand and Fiji in its WorldMark South Pacific Club by Wyndham.

Wyndham Vacation Resorts Asia Pacific is a division of Wyndham Vacation Ownership, part of Wyndham Worldwide, (NYSE: WYN) one of the world’s largest hospitality companies. The Asia Pacific corporate office is located on the Gold Coast, Queensland, Australia and employs more than 2,000 staff throughout the South Pacific. For more information about Wyndham Vacation Resorts Asia Pacific, please visit www.wyndhamAP.com

Wyndham Hotel Group is the world’s largest hotel company based on number of hotels and is one of three hospitality business units of Wyndham Worldwide (NYSE: WYN). As both a leading hotel brand franchisor and hotel management services provider, the company’s global portfolio consists of approximately 7,650 properties and 661,000 rooms in 70 countries under the following brands: Dolce Hotels and Resorts® (acquired February 2015), Wyndham Grand® Hotels and Resorts, Wyndham Hotels and Resorts®, Wyndham Garden® Hotels, TRYP by Wyndham®, Wingate by Wyndham®, Hawthorn Suites by Wyndham®, Microtel Inn & Suites by Wyndham®, Ramada Worldwide®, Baymont Inn & Suites®, Days Inn®, Super 8®, Howard Johnson®, Travelodge® and Knights Inn®. Wyndham Rewards, the company’s guest loyalty program offers more than 38 million members the opportunity to earn and redeem points at thousands of hotels across the world. For more information visit www.wyndhamworldwide.com.

 

2015-05-19T08:53:25+00:00May 19th, 2015|Tags: , |