Orlando, Florida, June 13, 2017 (INTUITION) – INTUITION, a powerful Customer Engagement Solution that is changing the way hotels and resorts communicate with guests and manage online reputation has released another free enhancement to its Sales Performance Survey solution used by timeshare resort developers throughout the USA, Mexico and The Caribbean.
Offering real-time feedback for sales center operations, INTUITION clients are able to identify customer opinion and sentiment on each sales presentation moments after it finishes, and track performance on an individual, team and group-wide basis. This provides valuable insights into areas for improvement, sales training, potential lost sales, compliance and benchmarking.
Now, the Sales Performance Survey is more deeply integrated into the powerful Business Intelligence platform that powers most of the INTUITION features. The enhanced integration enables clients to look deeper into a customer profile, from pre-arrival and on-site marketing and communications (Email and SMS), through the sales process, feedback from post-stay surveys, online reviews and beyond, all in one fluid system.
Another new feature enables clients to benefit from INTUITION’s marketing automation service to drive Tour No Buy and Referral Programs based on the results received from the Sales Performance Survey.
Through clever architecture and using the latest technology, the INTUITION platform is also able to dynamically adjust post stay messaging according to on-site feedback, providing more targeted messaging that is sensitive to satisfaction levels already captured.
“The INTUITION platform is an exciting service that is constantly expanding its capabilities, many of which are conceived and requested by our clients, who benefit from a close relationship with the INTUITION team – who custom-build and fully manage each customer engagement strategy.” Says Paul Mattimoe, President & CEO, INTUITION Brand Marketing.
INTUITION Brand Marketing which is based in Orlando, Florida, has recently expanded its team in Latin America due to rapid growth in the region. The company also provides services multi-language solutions to clients throughout Europe, Asia and Australia.
The technologically advanced service takes the complication out of understanding customer data and empowers each operational department to make improvements and business decisions much faster, increasing efficiency, revenue and improving reputation. For more information visit http://intuitionbrandmarketing.com/tour
Trusted by companies around the globe, INTUITION is changing the way hotels and resorts communicate with their guests through custom-built customer engagement strategies that increase revenue and improve brand reputation. By interacting with guests at various points along the customer journey, INTUITION provides advanced insights into the experience you deliver and identifies areas for improvement across the spectrum of resort operations. Using its powerful business intelligence platform, INTUITION combines newly generated data with your existing data to produce deep dive analytics and scheduled reporting that empowers departments to make accurate business decisions based on unified data. For more information visit http://intuitionbrandmarketing.com