CustomerCountTM which offers the timeshare industry’s most highly regarded online customer feedback system, is showing its support to the ARDA International Foundation (AIF) by helping to underwrite some of the scholarships offered for students to attend the upcoming ARDA World 2015 Convention in April. This is part of the AIF’s university outreach program.
“Young people who are coming into the industry will push us to the next level professionally and offer insights into new consumers and new business practices. That’s why we consider sponsoring a student through the AIF to be so important,” said Robert Kobek, president of the Indianapolis-based company.
AIF (ARDA International Foundation) provides training to the industry through a variety of designation programs, university partnerships, and educational courses. And through scholarship programs, in particular, both professors and students gain networking opportunities with industry leaders.
“Working with the AIF is a cause near and dear to our hearts at CustomerCount,” said Kobek. “Being in the survey business, we regard education and research as paramount in ensuring quality research, development and improving customer service. AIF meets the timeshare industry’s needs by identifying consistent and ongoing benchmarks, expanding research, analyzing technological changes and impacts, and enhancing the public’s knowledge of the timeshare industry.”
CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. Its innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features.
At ARDA World, Kobek will also be moderating a panel, called “Is Your Yelp Showing?”—a session designed to improve the impact of messaging through the use of multi-media images, infographics, audio, video, animation, and apps. ARDA World is the premier annual gathering for vacation ownership professionals around the world, as 3,000-plus people from more than 35 countries meet at the Orlando World Center Marriott in Orlando, Florida, April 12-16. See www.arda.org/convention for details.
About Robert A. Kobek and CustomerCount
In 2007 Bob and Mobius launched CustomerCount℠, an enterprise customer feedback system as a flexible customer feedback solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve the bottom line. The system is the only feedback system designed specifically for the leisure travel industry. Mr. Kobek is a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. He is a regular presenter at the ARDA conventions and events. He earned his RRP designation in 1999.
For more information on Customer Count, visit www.customercount.com.