Orlando, Florida, 8 October, 2017 – (INTUITION) – INTUITION, a powerful Customer Engagement Solution that is changing the way hotels and resorts communicate with guests and manage online reputation has announced the launch of another new service, this time aimed specifically at vacation club sales teams.
Replacing a previous version, the Executive Sales Performance (ESP) survey does what it’s acronym suggests, providing a unique insight into the sales presentation process, sales executive performance and customer experience.
Offering real-time feedback for sales center operations, INTUITION clients are able to identify customer opinion and sentiment on each sales presentation moments after it finishes, and track performance of an individual, team or multiple teams on a group-wide basis. This provides valuable insights into areas for improvement, sales training, potential lost sales, compliance and benchmarking.
Always innovating, INTUITION’s ESP tablet-based survey combines sales data and statistics with customer feedback to provide detailed analytics and reporting not available anywhere else in the timeshare / vacation ownership industry, as well as optionally triggering automated non-buyer retargeting and referral programs.
The rapidly expanding company continues to gain marketshare in the vacation ownership industry globally, already servicing hundreds of hotels and resorts across 4 continents with staff in USA and Latin America.
Benefitting from the latest survey, database and analytics technologies, the fully managed, cloud-based system offers highly customizable and branded customer engagement solutions that include but are not limited to pre-stay and post-stay surveys and marketing automation, plus on-site feedback and on-site marketing solutions to drive incremental revenue. In addition, INTUITION boosts the number of positive online reviews from guests via its TripAdvisor Joint Review Collection partnership and provides tracking software that helps resorts manage all online reviews from more than 70+ online review sites in one easy dashboard. Several other reputation management services are also available including a social listening platform that tracks brand mentions across more than 80 million websites, and press release writing and syndication services.
The ESP survey is available for the first time as a standalone option, but when combined with other INTUITION services it enables clients to look deeper into the customer profile and guest experience, from pre-arrival and on-site marketing and communications (Email and SMS), through the sales process, feedback from post stay surveys, online reviews and beyond, all in one fluid system.
Through clever architecture and using the latest technology, the INTUITION platform is also able to dynamically adjust post stay messaging according to sales center feedback, providing more targeted messaging that is sensitive to satisfaction levels already captured.
“There’s a clear understanding that a simple survey with limited analytics and no integration with other operational departments is no longer enough for hotels and resorts in today’s data driven marketplace, and this is evident in our rapid growth.” Says Paul Mattimoe, President & CEO, INTUITION Brand Marketing. “The centralization of several connected services into one technologically advanced analytics and reporting platform is what our clients value the most, and we are excited to be able to continually offer them more within an environment they are already used to working with.”
The technologically advanced service takes the complication out of understanding customer data, and empowers each operational department to make improvements and business decisions much faster, increasing efficiency, revenue and improving reputation. For more information visit http://intuitionbrandmarketing.com/tour
Trusted by companies around the globe, INTUITION is changing the way hotels and resorts communicate with their guests through custom-built customer engagement strategies that increase revenue and improve brand reputation. By interacting with guests at various points along the customer journey, INTUITION provides advanced insights into the experience you deliver and identifies areas for improvement across the spectrum of resort operations. Using its powerful business intelligence platform, INTUITION combines newly generated data with your existing data to produce deep dive analytics and scheduled reporting that empowers departments to make accurate business decisions based on unified data. For more information visit http://intuitionbrandmarketing.com