“Our organization move has one objective, and that is to exceed our clients ‘expectations and to proactively define the client experience,” says Frank Morrisroe, president of Equiant. “To achieve this we have to perform with speed; speed in client communications, speed in product development and implementations, and speed in improving operational efficiencies.”
As chief product visionary, Kim will be heading up a newly created product development team. The department was created to streamline implementation processes and to help Equiant create, evaluate, and deploy new products. New positions within the team include a head of training for both clients and internal staff as well as a senior project manager to manage product implementation and processes.
These moves comes as Equiant has rolled out new benefits and features for its industry-leading technology, service and security, and clients have responded, creating double-digit growth. Equiant’s Platform as a Service (PaaS) model allows clients to service their accounts in-house. Using cloud technology, Equiant’s platform provides servers, storage methodology and other systems to host developer accounts. At the same time, the tightening labor market in a time of industry growth has led other developers to outsource loan servicing to Equiant’s highly trained and capable staff.
Equiant is a Scottsdale, Ariz.-based receivables servicer with a portfolio that exceeds an active balance of $1.5 billion and includes more than 150,000 active individual consumer loans. Over the past 28 years, Equiant has serviced more than 1 million loans and 1.25 million maintenance fees accounts. Its array of products and services includes outsourcing for servicing mortgage and other receivables, Platform as a Service (PaaS) receivables technology, point of sale merchant processing, delinquency control, document custody (including digital), and analytic reporting. To learn more about Equiant’s solutions for servicing loan and other receivables as well as document custody, call Peter Moody, senior vice president of sales and service, at (480) 636-4888.