Hilton Grand Vacations has grown to include more than 50 resort properties worldwide, two thriving Club membership programs, and more than 225,000 Club Members. The brand also employs more than 6,000 global Team Members who, along with industry professionals, have consistently selected HGV as an Employer of Choice based on the company’s commitment to employee engagement, corporate culture, and learning and development opportunities.
Each day, we build upon the timeless vision of Hilton founder, Conrad N. Hilton, to “fill the earth with the light and warmth of hospitality.” This vision provides the foundation for our brand culture, which embraces all persons within a diverse and inclusive environment.
Hilton Grand Vacations is proud to have been honored by the American Resort Development Association (ARDA) with the prestigious 2013 Circle of Excellence Employer of the Year Award. We have also been selected by Perspective Magazine as the 2014 Best Place to Work, by The Orlando Sentinel as one of Central Florida’s Top 100 Companies for Working Families, and in October 2014, HGV was recognized among the Best Places to Work in Southern Nevada by the Southern Nevada Human Resources Association (SNHRA).
New Developments
While we continue to add new resorts in celebrated destinations around the globe, our most exciting career growth opportunities are here in the United States:
• The Grand Islander by Hilton Grand Vacations Club®
At the sprawling 22-acre oceanfront Hilton Hawaiian Village Beach Resort, The Grand Islander is currently in development and will feature 37 stories of suites and penthouses offering extensive amenities and Pacific Ocean views.
We expect this new property to bring to Oahu more than 900 additional jobs in operations, sales and marketing.
• Hokulani Waikiki by Hilton Grand Vacations Club at Waikiki Beach Walk®
Hokulani means “heavenly star” in Hawaiian and this resort fits the bill. The new 14-story property includes 143 one-bedroom suites and Waikiki’s only open-air rooftop pool bar, the Na Lani Sky Lounge. The rooftop view is spectacular with Kalakaua Avenue, the Koolau mountain range, Diamond Head, and the Pacific Ocean all within site.
• Hilton Grand Vacations Club® at Anderson Ocean Club on Myrtle Beach
Expanded career opportunities are also now available at this family-friendly resort in the heart of one of America’s most popular beach communities. In addition to sales and marketing, our Team Members are now responsible for all resort operations at this luxurious, 152- unit oceanfront property.
• Ocean 22 by Hilton Grand Vacations Club®
Upon completion, Ocean 22 will be the tallest resort in the city of Myrtle Beach — topping out at 240 feet and featuring 24 floors. Slated to open in the summer of 2015 in the heart of the Grand Strand, the resort will house 220 luxuriously appointed condominium style units including ocean view and oceanfront suites.
Best Practices
It is our commitment to Team Members that drives us to continually evolve and strengthen an environment of ongoing growth and opportunity. We value each individual’s contribution and strive to provide the tools, resources and support to accomplish the personal and professional goals of each colleague.
Training
Investing in the development and retention of our Team Members is a key part of our culture. We ensure that our Team Members have the knowledge and skills to do their jobs effectively today while offering the opportunity to develop for tomorrow. The comprehensive Sales and Marketing new hire training program recently underwent a complete redesign to enhance the knowledge and sales performance of our Team Members. A seven-module program provides a focus on product knowledge, sales presentation and sales process.
Ongoing coaching and development of Sales and Marketing Team Members is also an extremely high priority. Our “year in the life” program provides learning opportunities for Sales and Marketing Team Members well beyond new hire training — with a variety of growth experiences, leader check-ins, coffee chats and mentoring opportunities to foster long term success in their career.
Recognition
Hilton Grand Vacations creates a distinctive culture by appreciating and motivating Team Members through various initiatives from recognizing personal milestones (service anniversaries and birthdays), to departmental achievement certificates and thank you cards) to global engagement programs such as Catch Me at My Best, Hilton Worldwide CEO Light & Warmth Award, and International Housekeeping Week. Recognizing Team Members who impact guests, peers, properties or the community is a priority.
The Sales and Marketing teams at Hilton Grand Vacations also benefit from tailored recognition programs to acknowledge those who exemplify outstanding achievements through a commitment to the Hilton Worldwide values. Accordingly, we showcase Team Members who are role models, inspire success and help others to succeed. It is important that we foster an environment of shared accomplishment and commitment, and a culture of recognition that engages Team Members in a rewarding, challenging and innovative way.
Diversity & Inclusion
We celebrate the individuality of each Team Member, and value the contributions that ladder up through each department, division, and our
entire enterprise.
Our commitment to diversity and inclusion have been recognized by Working Mother Magazine, LatinaStyle Magazine, Hispanic Business Magazine, and Women’s Professional Magazine. Hilton Grand Vacations contributed to Hilton Worldwide scoring 90 out of 100 on the Human Rights Campaign’s 2012 Corporate Equality Index. The Community Marketing 17th Annual Lesbian Gay Bisexual Transgender (LGBT) Travel Survey ranked Hilton #1 hotel/ brand for best outreach to the LGBT community.
A series of Team Member Resource Groups (TMRGs) celebrate the unique cultural heritage of our Team Members and the communities where we reside. Current TMRG’s represent Abilities, Women, African American, Hispanic Latino, Lesbian Gay Bisexual Transgender, Asian Pacific Islander and Veterans.
More Opportunities
Hilton Grand Vacations is recognized as a highly respected leader in its market niche, setting an extraordinary example in the timeshare industry as the Employer of Choice. Hilton Grand Vacations continues to focus on building our Team Member pipeline, while actively recruiting and hiring the world’s top talent.
We will continue to work hard to deliver on our promise to build an appreciated, valued and respected team. Our market strength and success is derived from satisfied Team Members who partner with us to achieve and live our mission, vision and core values.
