I’ve spent that last 8 years marketing The Ritz-Carlton Club & Residences – most recently as The Regional Director, East & Caribbean. The quick answer to the question is that there is no “one-size-fits-all” solution. One critical component is targeting your efforts to the correct demographic / psychographic within your sales & marketing plan. Who is your audience? Who are your buyers? Where will they come from? Are all of your marketing efforts (collateral material, web site, video and photography assets, social media, direct mail, media campaigns, PR efforts) in alignment with this audience? The keys to my success were well planned, strategic, balanced channel marketing efforts. I was typically “given” an annual sales volume target that we were required to produce by site. I would then create sales & marketing budgets that accounted for sales volume, lead generation, closing percentages, etc. and account for all marketing costs by products sold; by marketing channel; by month – all rolling up to the annual budget. Concurrently, tactical plans were created that accounted for every marketing effort and corresponding lead flow, cost, conversion % and sales volume. The marketing channels involved included media, direct sale (owner referral), linkage (our hotel marketing efforts), broker, E-marketing. PR and direct mail. The marketing channel mix would differ at each site. You obviously would like most of your sales to come from high conversion / low cost channels (owner referral) and less from your higher cost / lower conversion channels (media and direct mail). The life-span stage of your development (start-up vs. mature) partially dictates this mix. Having a strategic master plan, followed by precise execution of the plan takes the mystery out of your marketing spending and sales production (actual vs. budget). It also allows you to manage and measure your programs and adeptly “change on the fly” should a program work exceedingly well or below expectations. All of this requires thoughtful, reasonable projections and ultimately a leap of faith to move forward. Please contact me for more information as I now provide consulting services on the above.